Question 1

What services are included in your business IT support?

Accepted Answer

We tailor our IT services & support to meet the specific needs of your business. Our IT support services typically include helpdesk support, network management, hardware and software assistance, cybersecurity, data backup, cloud services and ongoing system monitoring.

Question 2

How much does business IT support cost?

Accepted Answer

The cost of IT support depends on a number of factors such as the size of your business, number of users or devices, software employed and the level of support required. We offer a transparent, flexible support model that promotes a partnership approach focused on reducing your cost of support and maximising your return on investment in IT.

Question 3

Is it better to outsource IT support or have an in-house IT team?

Accepted Answer

Outsourcing IT support gives businesses access to a wider range of expertise at a lower cost than maintaining an in-house team. It also allows your business to scale easily while ensuring your technology is professionally managed and secure.

Question 4

How quickly do you respond to IT issues?

Accepted Answer

We provide an agreed response based on the criticality of each incident. Critical issues are prioritized to minimize downtime.

Question 5

How do you protect our business from cyber threats?

Accepted Answer

We use a layered cybersecurity approach that includes firewalls, antimalware protection, email security, software compliance, regular updates, monitoring, secure backups and business continuity. Our goal is to keep your data safe and your business compliant with industry standards. We promote Cyber Essentials as compliance standard to aim for.

Question 6

Can your IT support help our business grow?

Accepted Answer

Yes. Beyond fixing issues, we provide proactive IT planning to help your business scale. This includes cloud solutions, remote work setups, infrastructure upgrades and technology advice aligned with your business strategy and goals.